Terms Policy
Shipping
Shipping charges are based on a flat rate fee. This includes the postage at standard first class, packing costs and the processing time to handle each order.
Standard first class postage would normally arrive the next working day within the UK. For overseas orders, which is international standard delivery, the delivery time is 5-7 working days.
Privacy Policy
What personal data we collect and why
All personal data is collected and processed in accordance with UK data protection laws. Personal data is data which by itself can be used to identify a person. This includes: name, email, phone, billing address and/or shipping address etc. Data is only held in a securely stored electronic format and is never written down and stored in paper-based filing systems.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Data will only be used internally and will not be shared with other parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
What rights you have over your data
If you have left comments, you can request to receive an exported file of the personal data we hold about you (commonly known as a “data subject access request”), including any data you have provided to us.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have subscribed to the newsletter and updates, then these emails will always provide the ability for you to unsubscribe.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
We will remove or make the adjustment to the information within 20 business days of your request.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
Any comments you leave can be seen by the general public.
When subscribing to the newsletter you name and email will be stored in a secure mailing system.
Purchasing from us will use a global payments system and we do not store any of your credit card details. The global payments system does retain them very securely in the event that a refund is actioned.
